When an event organizer needs to cancel their booking, BoomPop routes the request to you so you can review the details and confirm on your end. The process is quick, but it does require you to enter some financial information before the cancellation is finalized. This article covers what to expect when a cancellation comes in and how to complete it in Partner Hub.
What you'll receive
BoomPop will send you an email with the subject line Urgent: Cancellation requested from [Company] · ID: [Event ID]. The email will include the client's message and a prompt to log in to Partner Hub to take action.
How to confirm the cancellation
First, click through the link in the email to go directly to the booking page, or log in to Partner Hub. The inquiry will appear in your Inquiries list in the Closed tab with a status of Cancellation Pending.
Next, click View to open the inquiry. You'll see an Action required banner with the cancellation request details, including the client's message in the chat thread.
Then select Confirm cancellation. A dialog will appear asking you to add two pieces of information before marking the booking as canceled:
Total client responsibility: the amount the client owes based on your contract terms
Cancellation effective date: the date the cancellation takes effect
Fill in both fields, then select Mark as cancelled.
What happens after you confirm
Once you mark the booking as canceled, BoomPop will notify the client. On the client side, their booking status will update to Booking cancelled and they'll see any financial details you entered.
The inquiry will remain in your Inquiries list in the closed section.
BoomPop recommends messaging the client directly after confirming to coordinate any outstanding payments or next steps.
TL;DR
You'll receive an email when a client requests a cancellation; click through or log in to Partner Hub to take action
Find the inquiry in your Inquiries list with a Cancellation Pending status
Select Confirm cancellation, enter the total client responsibility and cancellation effective date, then select Mark as cancelled
Message the client after confirming to coordinate any remaining steps