If your plans change and you need to cancel a confirmed hotel booking, you can submit a cancellation request directly through BoomPop. The process is straightforward, but there are a few important things to know before you start, mainly around your contract terms and what happens after you submit.
This article walks you through the full process from request to confirmed cancellation.
Before you begin
Hotel contracts typically include cancellation clauses that may result in fees or forfeited payments. Review your contract carefully before proceeding. You can access it from the booking page under View Contract.
If you have questions about what you owe, contact BoomPop Support before submitting your request.
How to request a cancellation
First, go to Requests and Bookings in the left navigation and click into the property to open the booking detail page. From here you can review your messages with the hotel, your contract, and your proposals.
Then scroll to Booking options and select Request cancellation.
A dialog will appear walking you through three steps:
Step 1: Review what the cancellation process involves, including a reminder to check your contract terms before continuing. Select Continue.
Step 2: Write a message to the hotel with your cancellation request. We recommend expanding Recommended questions to ask, which surfaces helpful prompts like:
What do my contract terms require me to pay in terms of cancellation fees, if any?
Do I owe any outstanding payments?
How will I be issued my refund?
Can I rebook for different dates?
Can my payments/balance be applied to a future event?
Add your message and select Continue.
Step 3: Type Request to cancel in the confirmation field and select Request cancellation.
Once submitted, your booking status will update to Cancellation requested and your message will be sent to the hotel.
What happens next
The hotel will review your request and confirm the cancellation on their end. Until they do, your booking is still active and all contractual obligations remain in effect.
Once the hotel confirms, you'll receive a notification and your booking status will update to Booking Canceled.
If you don't hear back within 2 business days, reach out to BoomPop Support for assistance.
TL;DR
Go to Requests and Bookings, open your booked property, and select Request cancellation under Booking options
Send a message to the hotel and type Request to cancel to confirm
Your cancellation is not final until the hotel confirms it on their end
Check your contract before submitting as fees may apply