Need a hand? Our Product Support team is here to help—whether you’re troubleshooting a bug, have a question about your event, or just need a nudge in the right direction. You can reach us anytime using the options below.
Chat with Us
Chat is the fastest way to get help.
You can start a chat from:
The BoomPop platform: Click the Help button in the top menu bar
Partner Hub: Click the Help button at the bottom of the side menu
Our Knowledge Base: Look for the purple chat icon in the bottom-right corner of your screen
Our AI assistant will help guide you to the right place, and you can always ask to connect with a member of our team if you need personalized support.
Email Us
Prefer email? You can reach us anytime at [email protected]. We’ll make sure your message gets to the right person.
Live support hours
Our team is available for live chat and email support:
Monday–Friday, 9:00 AM–8:00 PM EST
If you reach out after hours, we’ll follow up the next business day.
Reporting an Issue
If something doesn’t look right or you’ve run into a bug, use the Report an Issue option in the Help pop-up to let us know. This gives our team the details we need to investigate quickly.
TL;DR
Chat with us directly from the platform, Partner Hub, or Knowledge Base
Email us anytime at [email protected]
Live support is available Monday–Friday, 9 AM–8 PM EST
Use Report an Issue for bugs or technical issues
You only need to contact us once per issue: via chat, email, or report. We’ll take it from there and make sure it’s routed correctly!