Need a hand? Our Product Support team is here to help—whether you’re troubleshooting a bug, have a question about your event, or just need a nudge in the right direction. You can reach us anytime using the options below.
Chat with Us
Chat is the fastest way to get help.
You can start a chat from:
The BoomPop platform: Click the Help button in the top menu bar
Partner Hub: Click the Help button at the bottom of the side menu
Our Knowledge Base: Look for the purple chat icon in the bottom-right corner of your screen
Our AI assistant will help guide you to the right place, and you can always ask to connect with a member of our team if you need personalized support.
Email Us
Prefer email? You can reach us anytime at [email protected]. We’ll make sure your message gets to the right person.
Live support hours
Our team is available for live chat and email support:
Monday–Friday, 9:00 AM–8:00 PM EST
If you reach out after hours, we’ll follow up the next business day.
Reporting an Issue
If something doesn’t look right or you’ve run into a bug, use the Report an Issue option in the Help pop-up to let us know. This gives our team the details we need to investigate quickly.
TL;DR
Chat with us directly from the platform, Partner Hub, or Knowledge Base
Email us anytime at [email protected]
Live support is available Monday–Friday, 9 AM–8 PM EST
Use Report an Issue for bugs or technical issues
You only need to contact us once per issue— via chat, email, or report— and we'll make sure it gets to the right place