How do I create an account?
You’ll receive an email invitation from BoomPop (or from a Partner Hub admin at your company) to create your account.
Click the link in the email invite.
Fill out your profile details, including your name, phone number, title, and contact preferences.
Partner Hub is invitation-only, so new users can only be added by colleagues at your company or by the BoomPop team.
How can I invite my colleagues?
To add teammates to Partner Hub:
Go to Settings → Collaborators.
Click Invite and enter your colleague’s email address.
Choose their role:
Member: Access to specific properties only.
Admin: Access to all brands and properties.
If inviting a Member, select which properties they should access.
Click Send Invite.
Your colleague will receive an email invitation to join your Partner Hub workspace.
For full step‑by‑step instructions, see our guide to adding collaborators.
How can I view my bookings?
Select a sub‑brand or property, then open the Bookings tab. You’ll see all upcoming and past bookings for that property in one place.
I don’t see all the properties I manage — what should I do?
If properties are missing or don’t look quite right, our Product Support team can help.
Reach out via in‑platform chat, or
Email [email protected]
We’ll get things sorted.
How can I update my hotel’s profile?
Self‑service profile editing is coming soon.
If you need to make an urgent update in the meantime, fill out this form with your updated information and our team will make the changes for you.
How can I respond to an inquiry?
Select the property you’d like to manage.
Click View Inquiry to review the RFP details.
Select Respond to RFP and enter your pricing and required information.
Once you enter your tax and fee details the first time, we’ll save them so you don’t need to re‑enter them for future responses.
When everything looks good, click Submit Pricing. We’ll review it with the client and let you know if they’d like to move forward with booking.
If your property isn’t available, click Reject and choose the reason you’re unable to accommodate the group.
For a full walkthrough, view our step‑by‑step guide to responding to inquiries.
How can I share feedback?
We’d love to hear from you. Your feedback helps us continue improving the Partner Hub.
Share your thoughts using this feedback form.