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Guest Support: Communication Before and During Events

Stay in the loop with important updates and real-time info from your event organizer

Updated over 2 months ago

As your offsite approaches, your event organizer will keep you informed about key details—before you travel and while you're on site. Here’s how communication may be shared with you throughout the process.


Email

You may receive email updates before and during your event. These can include RSVP changes, schedule shifts, travel tips, or post-event surveys. Keep an eye on your inbox to stay informed.



Text (SMS)

If you’ve opted in and are in the US or Canada, you may receive text messages for quicker updates. These are usually time-sensitive items—like travel reminders, activity location changes, or heads-up messages while on site.

Note: SMS communication is only available in the US and Canada. If you live outside these areas, you will not receive a confirmation code. International guests must uncheck SMS as a preferred communication type to proceed in the RSVP process. Learn more here.


AI Text Messenger

SMS isn't just available for getting alerts from your organizer, but you can also use it to message the AI Text Messenger for quick help as you plan, available for guests in the US and Canada.

Ask questions anytime—about your RSVP, event logistics, or even what’s for dinner. It’s like a personal assistant in your pocket (but less judgy).

Note: Guests outside the US and Canada cannot use the AI Text Messenger or receive SMS confirmation codes. To continue with your RSVP, international guests must uncheck SMS as a preferred communication type.


Slack

If Slack is used for event communication, updates and messages can appear directly in your team’s or event's channel. You may also receive quick surveys that can be answered without leaving Slack, with responses automatically syncing to BoomPop.

Plus, BoomPop AI can be used in Slack to ask questions about your event and get instant, threaded responses right in the channel. Learn more about our Slack integration here.


Google Calendar

If your organizer uses calendar invites, you can sync your event directly to your Google Calendar. To do this, select “Subscribe to event calendar” on your Guest Website when RSVP’ing. It’s an easy way to ensure you have the latest agenda at your fingertips.


TL;DR

  • Email: Watch for RSVP updates, schedule changes, and travel tips

  • SMS: Opt in for quick, time-sensitive updates (US & Canada only; international guests must uncheck SMS to proceed)

  • AI Text Messenger: Ask questions anytime about your event (US & Canada only)

  • Slack: Get updates and interact via your team or event channel

  • Google Calendar: Sync your event agenda directly from the Guest Website

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