How do I create an account?
You'll receive an email invitation from BoomPop or from an admin at your company. Click the link in the invite, then fill out your profile details— name, phone number, title, and contact preferences.
Partner Hub is invitation-only, so new users can only be added by colleagues at your company or by the BoomPop team.
How do I add my colleagues to Partner Hub?
Most partners add teammates directly when submitting an RFP. It's one of the final steps in the process. You can also reassign an inquiry to a colleague from within the platform.
If someone needs full access to your Partner Hub workspace, your account admin can add them directly. Not sure who your admin is? Reach out via in-platform chat and we can help.
Admins: see our guide to adding collaborators for full instructions.
How do I view my bookings?
Select a sub-brand or property, then open the Bookings tab. You'll see all upcoming and past bookings for that property in one place. See the full overview of navigation in Partner Hub here.
I don't see all the properties I manage. What should I do?
If properties are missing or don't look right, reach out to our Product Support team via in-platform chat or at [email protected] and we'll get things sorted.
How do I update my property listing?
You can edit your property details directly in Partner Hub from the Property Details tab. You'll need Manager or Admin access to make changes— if you don't have that yet, reach out to your account admin or contact us via chat. See a full walkthrough of the process here.
How do I respond to an inquiry?
Select the property you'd like to manage.
Click View Inquiry to review the RFP details.
Select Respond to RFP and enter your pricing and required information.
Once you enter your tax and fee details the first time, we'll save them for future responses. When everything looks good, click Submit Pricing—we'll review it with the client and let you know if they'd like to move forward.
If your property isn't available, click Reject and choose the reason. For a full walkthrough, see our step-by-step guide to responding to inquiries.
Who sends me RFPs, and why do client addresses sometimes vary?
It depends on how the client is working with BoomPop. In some cases, a BoomPop sourcing specialist manages the RFP process end to end on behalf of the client. For these bookings, contracts are signed by BoomPop from our San Francisco legal address.
In others, the client manages their own booking and signs contracts directly as the agent of record, so the address reflects their own company's location. For client-planned bookings, you'll also be able to send a chat message directly to the client through Partner Hub once you've submitted your proposal. Learn more about how BoomPop works.
How can I share feedback?
We’d love to hear from you. Your feedback helps us continue improving the Partner Hub.
Share your thoughts using this feedback form.